Privacy Policy - Walk Play Wag

Effective Date: January 1 2026

1. Introduction

Walk Play Wag (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including dog walking and pet care services in Southern California.

2. Information We Collect

We may collect the following information:

Personal Information: Name, phone number, email address, home address
Pet Information: Pet names, breed, behavior notes, care instructions
Service Information: Appointment details, scheduling preferences
Payment Information: Processed securely through third-party providers (we do not store full payment details)

3. How We Use Your Information

We use your information to:

Schedule and manage pet care services
Communicate appointment confirmations and updates
Provide customer support
Improve our services
Send occasional promotions (if opted in)

4. SMS / Text Messaging Communications

Consent
By providing your mobile number, you consent to receive SMS messages from Walk Play Wag related to:

Appointment confirmations and reminders
Scheduling updates
Service notifications (arrival, completion, updates)
Occasional promotions or special offers

Message Frequency
Message frequency varies based on your service activity.

Message & Data Rates
Standard message and data rates may apply.

Opt-Out
You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-subscribe.

Help
Reply HELP for assistance or contact us directly.

Data Protection
We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.

5. Information Sharing

We do not sell or rent your personal information.

We may share information only with:

Service providers (payment processors, scheduling tools)
Legal authorities if required by law

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

7. Cookies & Website Data

Our website may use cookies or similar technologies to improve user experience and track site performance.

8. Your Rights

You may request to:

Access your data
Update or correct your information
Request deletion of your data

9. Third-Party Services

Our website may link to third-party tools (booking platforms, payment providers). We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

Willow Brook Valley, LLC
C/O Walk Play Wag
16769 Bernardo Center Dr #1-122

San Diego, CA 92128
(833) HAPPYWAG
info@walkplaywag.com